To some it make perfect sense , to others maybe less . Dutch people , like Scandinavians , for instance , would generally take care for the webshop first . If they ca n’t find what they were looking for , they might ask . But if you go a piffling further Confederate States , or for model to a area like Brazil , emptor often direct a text or a recorded message right away . Often even without looking for themselves . In consequence citizenry spend band of fourth dimension answer all these content .
There is a way to do palm this stream of mostly repetitive messages a flake saucy , Albert Haveman , a Dutch business developer working at the Portuguese software program company Penguin Formula , knows . This company formulate PIAF , wise computer software that can largely automate these processes . Software that can show questions , write them but also construe address message and take action based on these messages . Like booking a product from the webshop or check for availability and prices . Or place backorders , or , on a more modern level , proactively make suggestions . " A variety of Tinder for plants , but also think of the client ’s customers . These get up with for the most part the same enquiry , which are merely put through . There are innumerable smart links to be made and PIAF is the communication layer that ensures that the info is relate to the back office arrangement " .
Doubt turned into enthusiasmNot everyone has skillful experience with chat robots , but this is different . " Auction Holambra , our first existent client in gardening , goes live this week with the first users . The destination is that within 3 month 80 % of all incoming message will be work by the automaton . In the implementation phase , the robot has been trained by thousands of model content . This allows the system to think along better and the accuracy is increase . Of naturally , in the beginning there were doubts whether such a thing would really be potential . Until we set up the first variant and text and audio messages were process automatically . Then doubt turned into enthusiasm . "
Albert has an extensive ground in IT , in which he has work out tight with the e - commerce section of the floriculture vendue in Holambra for over six eld . There , he saw with his own eyes that a group of around 20 sales people spend enceinte ball of clip answering and processing all these subject matter . Now that Albert , play at Penguin Formula got more mired with the so - address natural lyric processing techniques , his Brazilian occupation relation rapidly do to mind again .
The video above explains how the software works .
From hotel to Holambra"In addition to PIAF , Penguin Formula also uprise computer software that allows hotels to manage merging room . heavy hotels sometimes have 20 or 30 of them . asking usually come in via e - ring armour , in which date and time expansion slot is remark . In addition , a customer specifies what type of elbow room it should be , what facilities he wishes to employ , what time coffee should be served and how many sandwiches they require for lunch . In practice , such a request ends up at the receptionist , who well takes about 15 minutes to work it . By linking PIAF with the software of the hotel , the requests are processed automatically and the client has an immediate answer " .
" To shorten a long level short , it really seemed to be a good solution for Holambra . They have a heavy webshop , but some customers still placed their order via WhatsApp , because they merely determine this loose . I want to automate this procedure without asking the customer to change his behaviour " .
In this video the example at Holambra is visualized .
Solution for the integral fresh marketThis means of communicating is not single to Holambra or Brazil . Also in other countries , and undoubtedly also in other sector in which rapid and frequent communication is required , the great unwashed send each other countless messages . " Although the Dutch are using less voice messages - they tend to prefer electronic mail and existing order systems - also they are being kept meddlesome with answer WhatsApp messages . Just before the world-wide St. Elmo’s fire crisis broke out , I visited two exporting company in the Netherlands . They were very enthusiastic . Now , due to the circumstances , everything is on storage area for a while , but " he concludes , " the ebullience is not gone . It saves a plenty of work - a solvent people are always interested in - perhaps especially in times like these . "
For more infomation : Penguin FormulaAlbert HavemanM : +351 910 933 449E:[email protected]www.piaf.ai
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